At NSDM ONLINE TRADING PRIVATE LIMITED, we’re committed to delivering your orders quickly, safely, and efficiently. Below you’ll find everything you need to know about our shipping process.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Options & Delivery Times
Standard Shipping: Orders are typically delivered within 7 to 15 working days after dispatch.
Delivery times may vary depending on your location, courier service availability, and any unforeseen circumstances.
3. Shipping Costs
Shipping charges are calculated at checkout based on your location and selected shipping method.
Free shipping may be available on orders over a specified amount—please refer to our website for current offers and promotions.
4. International Shipping
We offer international shipping to select countries.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delivery times for international orders may be extended due to customs clearance procedures.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
You can use this number to monitor your shipment’s progress in real time via the courier’s website.
6. Shipping Address Accuracy
Please ensure your shipping address is complete and correct before placing your order.
We are not responsible for delays or lost packages due to incorrectly entered addresses.
7. Delays or Lost Packages
If your package is delayed, please contact our customer support team. We’ll assist in tracking and resolving the issue.
In case of a lost package, we will investigate and, depending on the outcome, may issue a replacement or refund.
8. Returns Due to Non-Delivery
If a package is returned to us due to an incorrect address or refusal of delivery, the customer may be responsible for additional reshipping fees.
We will contact you to arrange re-delivery or discuss further options.
9. Need Help?
If you have any questions or concerns about shipping, our support team is here to help.
📧 Email: support@shopculture.in
📍 Address: 104 A I3 F/F JAINATOWER,
DISTT CENTRE JANAKPURI,
NEW DELHI, WEST DELHI,
DELHI, 110058